I’ve never experienced customer service as poor as Wowcher’s. What should have been a simple issue turned into weeks of frustration, ignored messages, and copy‑and‑paste responses that showed nobody was actually reading what I wrote.
I purchased two mattresses that arrived not as described. The merchant (Cloud9) sent the same template reply three times, refusing to address any of the evidence I provided. Instead of stepping in, Wowcher repeatedly sent me the same generic “has this been resolved?” email, even after I sent detailed escalations explaining exactly what was happening.
I contacted them again via WhatsApp, only to receive another scripted response telling me to “wait for the merchant,” despite the merchant clearly refusing to engage. At no point did Wowcher take ownership of the issue or offer any meaningful support.
My daughters have been without mattresses since early March because of this, and Wowcher’s handling of the situation has been nothing short of appalling. I’ve now had to escalate the matter through my bank because Wowcher failed to act.
This experience has completely destroyed my trust in Wowcher. If something goes wrong with your order, you’re essentially on your own.
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