I ordered a Christmas gift through the company. The first issue was an additional £5.99 postage charge to the merchant, despite the total price stated upfront. I was given a delivery date of the 12th but received nothing. After several attempts to contact them, a representative told me it was an estimated date, which contradicts the information provided. I ended up contacting the merchant and the delivery company myself, as the service seemed uninterested after taking my money. The merchant provided a generic response, and the delivery company confirmed my package was lost. The company kept giving robotic responses, saying they would look into it, but they haven't resolved the issue. It's frustrating to deal with a company that doesn't take responsibility. I'll likely have to wait for them to confirm the lost package while missing out on the gift I purchased.
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