I had a crew at my property installing a new fence and they accidentally cut through the Wowway cable that runs to my house. It was already after 4:00 pm when I called Wow, and James from Wowway sent a technician first thing the next morning. The technician (A Gaines) was here by 8:00 am and ran a completely new cable. I thought they could just splice the old cable, but he informed me that they do not splice cable. The new cable is double shielded unlike the old, single shielded cable, so it should hold up better and prevent interference better. Within about 30 minutes after his arrival, he had the new cable strung and connected and my internet and streaming were back up and running. The very next day at about 8:00 am, the Wowway guy who buries the cable was outside my house, and in no time, he had the new cable buried, run under my sidewalk, and connected again. I had minimal down time. Both technicians were prompt, courteous, and efficient. Great job, Wowway. I sincerely appreciate the quick response, and I highly recommend your service.
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