wpengine.com

4.6
4.6 Based on 1.5K reviews

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Sir Jeff Jeff
They care more about money than your website

I've hosted many clients with WP Engine back when they were ok. Lately it seems they are finding new ways to make money of their current clients, as if we weren't paying enough already!My main bug is that all sites hosted with them get automatic WordPress updates. Automatic! They tell you after it's done, so you must be near a computer when you receive their automated email, so you can test yourself.A major client with an important website experience an outage, due to an automated WP update! They say in their emails they test the site, but they cannot test everything, and in this case the actual site was down, so what testing was done?With custom templates, you need to know exactly what to test, and when ever I do a WP update there's a vigorous test process to avoid this happening. Plus it all happens in dev and staging, NOT in production!!So I decided to see if I could switch off these auto mated updates, and yah turns out it's possible, but boo, not for free!Get this, WP Engine added the automated updates feature on their customers, with no say if we want that or not, then they charge you a monthly fee to disable them, via a plugin they own!They force a feature on you then they make you pay to remove it!Disgusting!!@WPEngine - care more about your customers and their websites and you won't have so many bad reviews!

2
Date of experience: Oct 23, 2025

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