Review Time
I've hosted many clients with WP Engine back when they were ok. Lately it seems they are finding new ways to make money of their current clients, as if we weren't paying enough already!My main bug is that all sites hosted with them get automatic WordPress updates. Automatic! They tell you after it's done, so you must be near a computer when you receive their automated email, so you can test yourself.A major client with an important website experience an outage, due to an automated WP update! They say in their emails they test the site, but they cannot test everything, and in this case the actual site was down, so what testing was done?With custom templates, you need to know exactly what to test, and when ever I do a WP update there's a vigorous test process to avoid this happening. Plus it all happens in dev and staging, NOT in production!!So I decided to see if I could switch off these auto mated updates, and yah turns out it's possible, but boo, not for free!Get this, WP Engine added the automated updates feature on their customers, with no say if we want that or not, then they charge you a monthly fee to disable them, via a plugin they own!They force a feature on you then they make you pay to remove it!Disgusting!!@WPEngine - care more about your customers and their websites and you won't have so many bad reviews!
WP Engine is always there for me. I'm not a techie and they have made my experience here wonderful. Tech support always goes above and beyond. I love them! Can't say enough! I also love their Frost Theme. Not being a techie, I thought it would be terribly hard to put together but my new website is looking fab! Block full site editing is here to stay! Love it!
WP Engine support has been an excellent resource for me. They're always there to help and they do an excellent job. If you are a website owner and not the developer who designed it, the support you get from WP Engine is invaluable. I get solicitations all of the time to change my host, and I never give them the time of day. I'm happy with WP Engine and have no plans to change.
Nick calmly walked me through every possible problem and fix that could be affecting our website. He spent valuable time ensuring that the problem was fixed before we ended the call. He did an assessment before we got started, and then walked me through a sequence of steps that helped narrow the issue. He provided backup and restore functions that were crucial to the successful outcome of this call. The call ended with 100% satisfaction on my part, even though we now need to hear from the tech team about a remaining issue.
The Ai support has been really helpful. During our migration process, even though we're not web development saavy, we were able to ask the Ai support questions during the migration process and get answers without having to take time, wait, trying to get ahold of a person to answer the simple questions.
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