Nick calmly walked me through every possible problem and fix that could be affecting our website. He spent valuable time ensuring that the problem was fixed before we ended the call. He did an assessment before we got started, and then walked me through a sequence of steps that helped narrow the issue. He provided backup and restore functions that were crucial to the successful outcome of this call. The call ended with 100% satisfaction on my part, even though we now need to hear from the tech team about a remaining issue.
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