The custom gift we received was excellent. I was worried about the delivery taking a long time, but I understand it was during the holiday season. The customer service was responsive and addressed my concerns quickly. I would consider purchasing again, although maybe not during peak times. My only critique is that the courier service could improve by providing better delivery updates, as I ordered on December 9th with an expected delivery date of December 23rd-28th, but it arrived on January 11th without any updates.
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