Had an appointment for alternator replacement and a/c diagnosis at 8:30…received no confirmation text or eta notification until I HAD to call them an hour and a half after the fact! The technician finally said that he was wrapping up his last appointment…still no eta and then out of no where said that he wasn’t going to be available until next week and that i needed to go to the app to reschedule?? When i asked him why because i had been waiting for two hours PLUS they had already taken the money from my account, he said it was because O’Reillys didn’t have an alternator? I asked if he could check an autozone or something to be considerate of my time and money that they already took and he didn’t care and said he escalated the situation to operations? When i called customer service they did not care and didn’t offer any help or solutions. Terrible customer service, clueless technicians, waste of time and money. DO NOT USE THEM. DO NOT USE THEM. DO NOT USE THEM. DO NOT USE THEM. And whatever you do…DO NOT USE THEM!!!!!
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Wrench is a mobile auto repair service that strives to remove the hassle of vehicle ownership. We service all types of cars and trucks, offering everything from oil changes and tune ups to brake jobs and no-starts. Our ASE certified mechanics can perform most jobs right in your driveway or at your parking spot at work giving you the freedom to spend your time on more important things. Just tell us what services you need and we'll send you a fixed quote. Don't know what's wrong? We'll come out, do a diagnostic visit, and create a quote for you. We focus on no hassle pricing and convenience. The price we quote you is the price we charge. We also keep you covered with our 12 month/12,000 mile Warranty.See more
