Having been a loyal customer for years and spending a considerable amount, my recent experience has drastically changed my view of the service. A mechanic replaced my rear brakes and was the last to handle my rear wheel. Recently, I faced a flat tire and found that one of the lug nuts was cross-threaded, making it impossible to remove the wheel. This is not typical wear and tear, but a result of poor installation. Despite this, the company charged me $150 for a 'warranty check.' They confirmed the issue but then refused to cover the cost of removing the damaged lug nut or refund the $150, despite the problem stemming from their previous service. It’s frustrating that they, the last to work on the wheel, refuse to take responsibility for the damage caused by their technician's oversight. Consequently, I am left with an unremovable flat tire and additional expenses due to their error. This experience reveals a troubling lack of accountability and customer support. Long-time customers should not have to struggle to address clear issues resulting from workmanship. I would strongly advise anyone thinking about using this service to reconsider, especially if complications arise—based on my experience, they may not uphold their commitments.
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Wrench is a mobile auto repair service that strives to remove the hassle of vehicle ownership. We service all types of cars and trucks, offering everything from oil changes and tune ups to brake jobs and no-starts. Our ASE certified mechanics can perform most jobs right in your driveway or at your parking spot at work giving you the freedom to spend your time on more important things. Just tell us what services you need and we'll send you a fixed quote. Don't know what's wrong? We'll come out, do a diagnostic visit, and create a quote for you. We focus on no hassle pricing and convenience. The price we quote you is the price we charge. We also keep you covered with our 12 month/12,000 mile Warranty.See more
