In store designer helped us really well especially after we changed the design a few times but that’s when everything changed.
Decided to get a fitting quote & after the fitters initial visit & then being told a plumber & electrician would also have to visit so the extras ended up being more expensive than the whole kitchen installation so this immediately rang alarm bells. After doing some research I found identical quotes given to other wren customers on a facebook group for apparent required extras & these were nearly identical to the nearest pound.
Cancelled the wren fitters & found a local fitter who was a lot cheaper & when I gave him the extras list he couldn’t see how they were justifying the work or cost.
Day of delivery arrived & the delivery men spent more time putting out traffic cones & putting on hard hats & high vis than delivering the kitchen (it was a private drive with no other access), during delivery they damaged numerous units & other things in my house as a few times the fore mentioned hard hats kept falling off & getting in the way (funny to watch though).
Received a email to say congratulations your delivery was completed so as planned the kitchen fitter arrived but during the install pointed out there was trim missing & looking at the delivery email in the smallest of writing in the bottom in red text was a note saying no planned delivery date as not in stock, contacted customer service to be told they don’t supply it any more but it “should” be okay without it when I asked if they were being serious & am I being refunded for it I was told “do you really need a refund” well yes.
Kitchen designer called next day & cleared it up & required trim arrived 3 days later.
Then when the fitter was installing the integrated microwave & oven as to the design with both items fitted in the supplied unit it left with a 60mm gap at the top or bottom so back on the phone to customer service who said it was obviously installed wrong which it wasn’t as we weren’t making the size of the units up.
Supplied photos of the issue & photos of previous customers with the same issue from over a year ago & they agreed to supply a filler piece but now my kitchen fitter has to come out again to install this piece & Wren have said as a gesture of good will they are offering me £50 to pay for the fitter, on what planet is a kitchen fitter going to take £50 for sorting out there design error.
My current response is for them to send their own fitting team out & pay them the £50 direct and see what their fitter’s response is.
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