Review Time
Wren was very organised from start to finish. My installer Terry was so professional polite tidy and did an amazing job in my kitchen. Thankyou Wren I would highly recommend to anyone looking for kitchen/bedroom
Met Lee M today for measuring my parents' kitchen. He was smart, professional, knowledgeable and quick to ensure all aspects of the kitchen were accurately measured.
A pleasure to meet Lee and looking forward to the next step in the design process.
Very efficient kept me informed of time to expect them arriving.
Took time to unload and bring into house. Drivers were very friendly will recommend the company to friends and family. Very satisfied customer.
The transport team kept me fully informed on the timing of the delivery and arrived at the appropriate time. The delivery was to my 3rd floor tenement flat and can only be classified as a very challenging and strenuous location. Ross & Gibson carried out the heavy lifting without complaint and their service exceeded my expectations. The transport team are a credit to Wren Kitchens.
Delivery day parts damaged, took them away is then down to customer to order new parts via customer services.
Customer services rang to say part ordered but wouldn't be in fitting time frame. They also then told us that they had contacted the fitter that was due I 4 days to tell him the piece would be missing only for him to say thst he wasn't doing the job anyway as his partner was not available! Wren could then not confirm a date for fitting. This is very poor service for such a reputable company. We took holiday for fitting and moved bedrooms around to accommodate, this was a nightmare. We had to resolve ourselves to get the job done in the time frame we had planned. We got installed ourselves and got told because we had done this there was no compensation for anything that has happened. Very bad customer service on phone very arrogant. Sales people don't want to know once they have your money either. Poor service.
Our kitchen designer, Jigisha Mistry, went to great lengths to provide us with exactly what we wanted in our kitchen. Great advice on cash savings on various products and appliances. Very patient when we made several changes before final settling.
Great experience throughout.
In store designer helped us really well especially after we changed the design a few times but that’s when everything changed.
Decided to get a fitting quote & after the fitters initial visit & then being told a plumber & electrician would also have to visit so the extras ended up being more expensive than the whole kitchen installation so this immediately rang alarm bells. After doing some research I found identical quotes given to other wren customers on a facebook group for apparent required extras & these were nearly identical to the nearest pound.
Cancelled the wren fitters & found a local fitter who was a lot cheaper & when I gave him the extras list he couldn’t see how they were justifying the work or cost.
Day of delivery arrived & the delivery men spent more time putting out traffic cones & putting on hard hats & high vis than delivering the kitchen (it was a private drive with no other access), during delivery they damaged numerous units & other things in my house as a few times the fore mentioned hard hats kept falling off & getting in the way (funny to watch though).
Received a email to say congratulations your delivery was completed so as planned the kitchen fitter arrived but during the install pointed out there was trim missing & looking at the delivery email in the smallest of writing in the bottom in red text was a note saying no planned delivery date as not in stock, contacted customer service to be told they don’t supply it any more but it “should” be okay without it when I asked if they were being serious & am I being refunded for it I was told “do you really need a refund” well yes.
Kitchen designer called next day & cleared it up & required trim arrived 3 days later.
Then when the fitter was installing the integrated microwave & oven as to the design with both items fitted in the supplied unit it left with a 60mm gap at the top or bottom so back on the phone to customer service who said it was obviously installed wrong which it wasn’t as we weren’t making the size of the units up.
Supplied photos of the issue & photos of previous customers with the same issue from over a year ago & they agreed to supply a filler piece but now my kitchen fitter has to come out again to install this piece & Wren have said as a gesture of good will they are offering me £50 to pay for the fitter, on what planet is a kitchen fitter going to take £50 for sorting out there design error.
My current response is for them to send their own fitting team out & pay them the £50 direct and see what their fitter’s response is.
Following my review of the 15th January wren fitter came back to finish our wardrobes on the 12th February the outcome was the side panels were fitted not lining up with the doors the infill to the top doesn’t line up with anything the area manager contacted me to get the works signed off I told him I wasn’t happy but am so fed up with it all have decided to except the poor quality and try and put it behind me he said he would like to compensate me offering £28.13p compensation in full and final settlement so he could sign it off I refused to except so he coming out again on Thursday to look at the faults himself
Carl & Ben from Wren delivered our bedroom furniture (for fitting few days later). The delivery was as per pre arranged date and time. Wren kept us informed of the date and time slot and we were called about 15 minutes before delivery - all perfect. The delivery itself was handled with care and tidily. Excellent service by Carl & Ben.
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