Delivery day parts damaged, took them away is then down to customer to order new parts via customer services.
Customer services rang to say part ordered but wouldn't be in fitting time frame. They also then told us that they had contacted the fitter that was due I 4 days to tell him the piece would be missing only for him to say thst he wasn't doing the job anyway as his partner was not available! Wren could then not confirm a date for fitting. This is very poor service for such a reputable company. We took holiday for fitting and moved bedrooms around to accommodate, this was a nightmare. We had to resolve ourselves to get the job done in the time frame we had planned. We got installed ourselves and got told because we had done this there was no compensation for anything that has happened. Very bad customer service on phone very arrogant. Sales people don't want to know once they have your money either. Poor service.
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