I've been a customer of a financial institution for three years without issues. Recently, I mistakenly sent an extra payment and called to request a refund, needing the cash for bills. Each representative I spoke to provided conflicting information, stating the transaction needed review and could take 3-5 business days. I requested to speak with a supervisor who was incredibly rude and unhelpful. Despite a direct deposit from my bank, I'm still waiting for my money. If I weren't using the card for purchases, I would have canceled it out of frustration.
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