I want to thank Trustpilot for the opportunity to reply to Writer’s Publishing Lab (WPL) message. I am also glad WPL is interested in hearing what I have to say; I presume they are open to learning from this unfortunate experience. In the following paragraphs, space permitted, I will respond to each point raised in the message sent by WPL:WPL: “…we…are unable to find any record of your interaction with our services…Our records indicate that J Medina is not registered as a client within our system.” Me: I find it interesting that WPL was “unable to find any record” of my name, considering the many emails and hours I spent on the phone speaking with your many associates: William Parker, Brian Otis, Ben Martin, Lucas Dawson, Frank Williams, and Edward “Jomes” (not sure it is the correct spelling). I also have records of the email exchanges with some of these individuals, and I understand you record the phone conversations with clients. In addition, I have a copy of a Service Agreement signed by Lucas Dawson. You will find my name in your records if you try harder. WPL: “…the specifics mentioned in your review do not align with our established processes or client experiences.”Me: I did not provide any specifics in my review. I did say WPL was “the worst service company I had dealt with…” And I stand by it. The editing of my book manuscript was incredibly sloppy and unprofessional. Per the contract and despite many exhortations, they never got around to performing the “cultural/development editing.” When I showed my dissatisfaction with the service and asked for a refund, they did everything possible not to return my money, including not answering my phone calls.WPL: “…we [are]…committed to providing high-quality publishing solutions and maintaining transparent client relationships.”Me: I do not doubt WPL may strive to provide “high-quality” service; unfortunately, such a service did not happen to me.
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