I renewed by WSJ+ subscription on Feb. 9th thinking it was the renewal of the prior subscription. Low and behold yesterday i got charged $54.99 and when i called WSJ they said that first subscription used a DIFFERENT EMAIL than current renewed subscription and therefore had not been cancelled. I asked for a refund of the $54.99! NO REFUNDS ALLOWED AT ALL! talked to supervisor LIZ who canned the same BS after i explained the situation. So I renew as a faithful customer and all WSJ wants is $$ no matter how they get it. HORRIBLE. NO grievance procedure or any recourse for me. I will let BBB know and social outlets.
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