Review Time
I renewed by WSJ+ subscription on Feb. 9th thinking it was the renewal of the prior subscription. Low and behold yesterday i got charged $54.99 and when i called WSJ they said that first subscription used a DIFFERENT EMAIL than current renewed subscription and therefore had not been cancelled. I asked for a refund of the $54.99! NO REFUNDS ALLOWED AT ALL! talked to supervisor LIZ who canned the same BS after i explained the situation. So I renew as a faithful customer and all WSJ wants is $$ no matter how they get it. HORRIBLE. NO grievance procedure or any recourse for me. I will let BBB know and social outlets.
I renewed by WSJ+ subscription on Feb. 9th thinking it was the renewal of the prior subscription. Low and behold yesterday i got charged $54.99 and when i called WSJ they said that first subscription used a DIFFERENT EMAIL than current renewed subscription and therefore had not been cancelled. I asked for a refund of the $54.99! NO REFUNDS ALLOWED AT ALL! talked to supervisor LIZ who canned the same BS after i explained the situation. So I renew as a faithful customer and all WSJ wants is $$ no matter how they get it. HORRIBLE. NO grievance procedure or any recourse for me. I will let BBB know and social outlets.
Enjoy reading the paper, WHEN I GET ONE!!!!!!!!!!there delivery problems are terrible. in order to receive a credit you have to call in every time, when they know damn well papers have not been delivered. I pay $900 a year, and i have a missed paper AT LEAST 3 times a month
WIFE AND/OR I SUBSCRIBED FOR FORTY YEARS. ALTHOUGH THEY ARE STILL CONSERVATIVE-LEANING, IT IS QUITE OBVIOUS THAT THEY DISLIKE PRESIDENT TRUMP. IT GETS RIDICULOUS, SOMETIMES. SO WE CANCELLED RECENTLY. WE CAN READ THE HEADLINES, THEN GET LESS-BIASED INFO ELSEWHERE.
I tried to subscribe to the Wall Street Journal (online digital only subscription) yesterday and my checking account was debited $8.56 for the first month's subscription. But when I tried to access the digital content the website said my subscription had expired. I tried everything with their customer service department - online chat assistant and calling the 800 number - and have had no resolution. The customer service agent with whom I spoke didn't speak much English and had trouble understanding my issue. He said he'd send a link to reset my password and never did. The customer service page on the WSJ website is useless. Options are limited and everything is circular.
The Wall Street Journal email e edition subscription price is too expensive. My original subscription expired but I was not notified of the increased cost that was automatically charged. I thought the WSJ had more integrity. With electronics available today, you could easily notify your customers. If a subscription is cancelled, a partial refund should be issued but is not. Shame on the WSJ.
Great newspaper, terrible company. AS everyone else has said, they bait with a 'fair' price, then quickly convert you to an outrageous monthly bill and wont allow you to cancel, or make it extremely difficult to cancel. even cancelling before i was charged, they would not cancel or refund, only agreeing to stop future payments. Because they already had my billing date for today.
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