wsj.com

1.3
1.3 Based on 41 reviews

...

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Dubious renewal billing practice

I was also caught by the $4 switch to a $38.99 rate. However, the WSJ behaved in a dubious manner as far as I am concerned. My $4 subscription started Sept. 6, 2022. The welcome letter stated that the subscription would renew at the end of the 12 month trial at $38.99 per month. (It also stated that there is a "no refund" policy.) So, I set a calendar event for Sept. 1, 2023 to cancel the subscription. My credit card was charged on the 7th of each month between September 2022 and April 2023. However, in May and June of 2023 my card was charged on the 5th. Then in July, it was the 3rd. For August, they charged the card on July 31st. Then, before I had a chance to cancel the subscription, they billed me for $38.99 on August 26th. I cancelled the subscription online and was informed by email that my subscription would expire at the end of September. I am calling customer service Monday morning but I don't expect any different response from what others have experienced. That's an awful billing practice - changing the charge date over the last 4 months so you fall into this trap. I will follow up by filing complaints with the BBB and the FTC.

1
Date of experience: Aug 26, 2023

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