I vacated my apartment booked through the platform on 1 July 2025. Nearly six months later, my €2,385 deposit has yet to be returned. The move-out was conducted properly: keys were returned, self check-out was submitted, full photo documentation was uploaded, and no damages were noted. Initially, the company confirmed that deposit refunds typically take 3–4 weeks. Since then, I have followed up several times and even sent a formal written reminder. The only response I receive is that they have “reminded the landlord again,” with no concrete action or payment date. The landlord/property management has ceased all communication after repeatedly assuring repayment. I am now being represented by a local tenants’ association. This experience has been incredibly frustrating and stressful. I would strongly advise others to be cautious regarding deposit issues when using this service.
Claim your business profile now and gain access to all features and respond to customer reviews.
With Wunderflats you choose your furnished apartment, say how many months you're staying and book it with the click of a button. This offers you the freedom to do an expat assignment, a freelance project or start a job in a new city.
