I received a flashlight that died within a year. I emailed customer support on December 6th with all the information needed for a warranty claim. After not hearing back, I sent a follow-up email and even reached out on a forum, which finally got me a response on December 17th. I expected delays over Christmas, but by January 7th, I emailed again for an update. I received a reply on January 8th stating that my claim was just then being processed from overseas. It's frustrating that they only responded after I inquired about my order, and now I have to wait even longer for it to arrive.
Claim your business profile now and gain access to all features and respond to customer reviews.
