Review Time
Extremely irresponsible seller – took my money, delivered nothing
I paid for a headlamp on Wurkkos’ official website.
The package reached Denmark but was placed in a pickup shop without me ever receiving any SMS or notification from PostNord. Because I was never informed, the parcel stayed there and was returned.
This was NOT my fault. My address was 100% correct.
What makes this unacceptable is Wurkkos’ behavior afterward:
• They replied once, only to ask if my address was correct.
• After I confirmed it and explained everything clearly, they went silent.
• I sent multiple emails and WhatsApp messages.
• They claimed to be on holiday, but even after the holiday ended, they completely ignored me.
It has now been more than 1.5 months.
I paid the full amount.
I received nothing.
No refund.
No reshipment.
No responsibility.
No communication.
This is not just bad customer service — this is unprofessional and unethical behavior. If a company cannot handle delivery issues or even reply to customers after taking their money, they should not be selling internationally.
I strongly advise others to avoid ordering directly from Wurkkos unless you are prepared to fight to get your money back.
I purchased a product from an online platform, and it ceased functioning after just three months. I reached out to the support team multiple times and followed up via email, but I have yet to receive a response.
Living in France complicates things further, as I'm uncertain about my options for support or a replacement. I intend to share my experience on a forum to see if others have encountered similar issues, and I will provide updates if I receive any feedback.
Currently, their customer service appears to be quite lacking. Based on my findings online, it seems many others are facing the same challenges. Additionally, I observed that numerous positive reviews seem to originate from a single account, which raises questions about the company's credibility.
For now, I'm still awaiting a reply, but this situation has been very frustrating.
I ordered a flashlight from an online platform, and it stopped functioning after just three months. I reached out to customer support multiple times and followed up via email, but I haven't received any replies. Living in France, I'm unsure about my options for support or a replacement. I plan to post on a forum to see if others have faced similar issues and will update if I receive any feedback. So far, their customer service seems very lacking. From what I've seen online, many others appear to be in the same boat. I also noticed that a lot of positive reviews seem to come from a single account, which raises doubts about the company's credibility. For now, I'm still awaiting a response, but this experience has been quite disappointing.
I ordered a flashlight and was really looking forward to it. A friend had one, and I was impressed, eager to share it with my colleagues. After charging it until the indicator showed green, I tried to turn it on, but the light only flashed once. No matter which power button I pressed, the result was the same: one flash. I attempted all the reset sequences mentioned in the manual with no success. I reached out to customer support but have not received any response. I was excited to show it off, but now I regret not realizing I was promoting a product to avoid.
I purchased a flashlight from an online platform. It was one of my favorites for a while, but about six months after buying it, it stopped working. The charger indicates it's done charging, but there's no light. I tested the battery in another flashlight, and it worked well, so I don't think the battery is the issue. I emailed customer support with the necessary information for a warranty claim on December 10th, but I haven't heard back in 18 days. I will update this review if they eventually respond.
I received a flashlight that died within a year. I emailed customer support on December 6th with all the information needed for a warranty claim. After not hearing back, I sent a follow-up email and even reached out on a forum, which finally got me a response on December 17th. I expected delays over Christmas, but by January 7th, I emailed again for an update. I received a reply on January 8th stating that my claim was just then being processed from overseas. It's frustrating that they only responded after I inquired about my order, and now I have to wait even longer for it to arrive.
I placed an order for a flashlight and received a confirmation email. After two weeks with no updates on my order, I emailed customer service but got no reply. I sent two more emails over the next week, but still no response. Buyer beware! UPDATE: Since my initial post, I found the support team to be very helpful and responsive. I finally received my flashlight and am pleased with the product, but it's unfortunate that I had to leave a negative review before getting assistance.
I purchased a flashlight from an online platform, and it was a fantastic experience. I received tracking updates throughout the process. It took just eight days to arrive from overseas, and the price was the best I found online. The flashlight was delivered securely, well-packaged, and in perfect working condition with all accessories. Excellent service, and I plan to make another larger order soon.
These flashlights are impressive, made from high-quality materials with smart electronic controls. I've ordered twice from Italy, and both times the items shipped the same day, arriving faster than expected, complete with reliable tracking. Everything was perfect!
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