I purchased a product from an online platform, and it ceased functioning after just three months. I reached out to the support team multiple times and followed up via email, but I have yet to receive a response.
Living in France complicates things further, as I'm uncertain about my options for support or a replacement. I intend to share my experience on a forum to see if others have encountered similar issues, and I will provide updates if I receive any feedback.
Currently, their customer service appears to be quite lacking. Based on my findings online, it seems many others are facing the same challenges. Additionally, I observed that numerous positive reviews seem to originate from a single account, which raises questions about the company's credibility.
For now, I'm still awaiting a reply, but this situation has been very frustrating.
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