Extremely irresponsible seller – took my money, delivered nothing
I paid for a headlamp on Wurkkos’ official website.
The package reached Denmark but was placed in a pickup shop without me ever receiving any SMS or notification from PostNord. Because I was never informed, the parcel stayed there and was returned.
This was NOT my fault. My address was 100% correct.
What makes this unacceptable is Wurkkos’ behavior afterward:
• They replied once, only to ask if my address was correct.
• After I confirmed it and explained everything clearly, they went silent.
• I sent multiple emails and WhatsApp messages.
• They claimed to be on holiday, but even after the holiday ended, they completely ignored me.
It has now been more than 1.5 months.
I paid the full amount.
I received nothing.
No refund.
No reshipment.
No responsibility.
No communication.
This is not just bad customer service — this is unprofessional and unethical behavior. If a company cannot handle delivery issues or even reply to customers after taking their money, they should not be selling internationally.
I strongly advise others to avoid ordering directly from Wurkkos unless you are prepared to fight to get your money back.
Claim your business profile now and gain access to all features and respond to customer reviews.
