I placed an order on December 11. I received an email stating that my order did not process correctly. I re-ordered and got two confirmations with different order numbers. I emailed support immediately requesting the cancellation of one order and referenced the order number. I was told the order had already been processed and could not be canceled. I responded that my cancellation request was sent within a minute of the email. I received an email confirming that order #1 was canceled. I then received numerous emails regarding the remaining order, with the latest on December 16 stating that the feeder was almost in my hands. I inquired again on December 17 and was told due to a stock issue for the holidays, it would take another 10 days to ship. I had a screenshot showing the item was in stock when I ordered it on December 11, which should have arrived before Christmas. I expressed feeling misled and requested immediate cancellation and a refund. These emails will serve as a record of my cancellation request and will be sent to my credit card company if needed to compel the refund. I received cancellation confirmation within minutes.
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