I bought a custom-made dining table, described as ebony walnut. They offered me the choice of "oak", which I selected. All materials on their website described the table choices as being made of "oak", "walnut" or other types of wood, and under "materials and techniques" the only item offered was "walnut." In discussions with the manufacturer the table surface was described as a choice of "rift oak" or "plain sliced oak". The table I was delivered was made of veneer over MDF, and simply glued together; the quality of the table was poor, and it was delivered in the wrong color. At no time was the table described as being made of veneer or MDF, as is customary to disclose about the construction of wood furniture. I've attempted to resolve this matter through 1st Dibs customer service and they offered a partial refund - the customer service agent originally wrote that they intended to provide a refund of $6,000 on a table of $14,000 -- hardly satisfactory vs. the request to simply return the table for a full refund. However, the agent then clarified that the offer of this refund itself was even in error, and that the most that 1st Dibs would provide was a refund of approximately $4,000 and that they were then done dealing with the matter. 1st Dibs took the position that because the table was not described specifically as "solid oak" that it was not misrepresented. Buyer beware -- the so-called buyer's protection offered by 1st Dibs is poor at best, and the quality of goods sold is highly variable.
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