Review Time
Save yourself thousands of dollars and just spit in your own face. Regularly incapable of logging into the account due to unexplained errors and then penalized for not responding to customers. Plus, in order to even access support credentials, you have to be logged in. Support is reliably incompetent. Five emails of “clear your cache” (we have a full-stack developer onsite — trust me, he’s cleared the cache) before they will even acknowledge the possibility that their website is broken. One time, support even told us to log out and log back in, fully aware that doing so would terminate the chat support session (which took a full hour to even engage). Then he went on to say that anyone with actual influence was out of office for 4–6 weeks of vacation — this while customers were being ignored and our credit card was being charged for this “service.”The password reset emails are incapable of delivering to our Gmail-based email account (or even the spam box). The website also forces us to maintain four different logins (all with separate email addresses) to access everything necessary to operate our gallery — this includes two separate dashboard interfaces and an inexplicably separate pair of “wallet” accounts.All of this in addition to their absolute best efforts to eradicate any branding for your business from the transaction. We are a multi-million-dollar company, by the way. Appalling.
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