Terrible! After contracting this company on live chat I ordered a brush cog band for my carpet washer. The band didn’t fit. I contacted them again, different part number but the exact same part arrived. Contacted them again, they will find the correct part and contact me. Didn’t hear from them they are now sending a courier to pick up the last ones, they probably cost the company a few pence but they paid for a courier. Asked the address they want it sent to, they didn’t tell me. Still no word or part. Hopeless.
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