Review Time
Great website/company. I ordered a couple items, for my cordless Bissell vacuum, that were on backorder. It took slightly longer than the estimated time, but that's why it's an estimate. Items arrived in perfect condition and very well packaged. I was kept informed by various emails throughout the process. 10/10. I will order again, if I have need for spare parts for my Bissell.
Regardless of the negative comments this company are great. Ordered an obscure foot hose for my Bissell crosswave pet pro on Monday evening. I got all emails of confirmation plus dispatch notifications. It was on my doorstep Thursday morning. Part fits perfectly. Saved me 200 quid on a new pet pro.
Waited more than 4months for a bissell part, and have been trying to cancel and get a refund for several weeks without any response whatsoever, also requested that my complaint is passed to the Service Director, but no response there either surprisingly! Would never use this company ever again. The chat ‘facility’ has never worked yet, no telephone contact and no address, this has got to be a scam company!!!!!
What you are about to read may leave you skeptical about this company. I believe they are a genuine company now owned by the screw fix company (At least from my basic research), so before I placed an order on the website I concluded to the fact that they are owned by a genuine large parent company.So I purchased this item for my Bissel stainpro 6 20096 It did not arrive on the first week so i contacted the customer service team by email (that is the only form of contact). They responded 2 days later saying the item is out of stock without an ETA on its return. This sounded a bit dodgy so i emailed for a refund. Again a response was sent 3 days later that they cannot issue the refund as it has been dispatched.It was a very odd experience and i had no other choice as i needed this part and they were the only company who claimed to have it available. It came eventually is my point and maybe asking for a refund expedited my request. but it is a legit company, just make sure to email them for updates.
I really should have had a look at these reviews prior to dealing with this company, ordered an item, 7 days later still not arrived, got in touch with the company who told me they would send an email to the warehouse to dispatch it now, WHAT DO YOU MEAN SEND AN EMAIL TO DISPATCH IT NOW!!!
Item was showing as in stock however I was then contacted to say item would be delivered within 28 days from date of order. That meant I should have received it 21st of June - followed up today and they have now said August despite sending me emails confirming June delivery.
No tracking information available for ordered parts, no phone number to contact, and email replies are useless. It has been over two weeks since I ordered , which has not been received yet, when the delivery was supposed to be 3-5 working days
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