Worse hair cut my dog has ever had!!! I felt the groomer wasn’t very warm towards my dog. Had no notes on him. I explained he was older now and a bit more anxious but he is a great dog and you can do pretty much anything with him. I said he is usually a bit yappy but he is no way difficult. I gave the girl my garden hose to top up her tank as she wanted it filled. At first glance my dog looked ok until he was indoors and it looked terrible. The cut was all patchy and uneven. Big clumps missing from his ears, eyelashes cut off, private bits not trimmed and around his mouth was just shaved off on one side and covered with a top layer of fur. My dog is a Tibetan Terrier and she didn’t really have an idea of how to cut him. After she left I checked my account and after them taking £20 deposit they then took a further £56. I called and was told they charged a £5 extra for de matting. There was no de matting the couple of mats my dog had behide his ears were just shaved off. And and extra £10 for his behaviour. I could hear he was barking like I told her and when I went to the van the girl had ear phones on. I told her maybe talk to him to help calm him. The girl at the office said she would investigate but I’ve heard nothing. £76 for a terrible cut. Used a few years ago and was fine but never again!!!😡
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