Review Time
AVOID THIS GROOMING..My cockapoo was grommed yesterday and he became unrecognizable. I felt like crying. They left him bald and cut all the hair off his face without asking first. They also left him all wet, didn't clean him properly, and took a higher amount out of my bank account. THIS IS THE WORST GROMING EVER , PLEASE AVOID.
I had been going to this spa for my cavapoo’s hair and teeth since moving to the area year ago, but because I couldn’t make the appointment because of terrible gridlock traffic in Cranleigh today they decided to take the full amount of the appointment - even though they would have saved on product not being used and no grace for being a regular customer… the £98, yes almost £100 for a groom and tooth clean they took will be the last money they ever get from me. I’ll be finding a new groomer locally, and one where I don’t have to pay a parking fee to park and who respect the loyalty of their repeat customers
Very disappointed… made a booking for my 2 dogs, unfortunately needed to change the appointment 3 days prior because of a hospital appointment and because they did not have an appointment for the same week they wanted to charge me booking fee again. Bear in mind that i had already paid £40 when first booked.Will never use again
Their terms and conditions, ARE SAYING THAT THEY HAVE NO CONFIDENCE in their own ability. They refuse to tell you their terms and conditions in the shop, ONLY the internet, The reason for this is that they take no responsibility for any mistakes or a problem. There is a £20 deposit fee taken on booking, non-refundable, so if all goes wrong it costs you, even if they are in the wrong. A company who has to work this way, STAY AWAY FROM
Worse hair cut my dog has ever had!!! I felt the groomer wasn’t very warm towards my dog. Had no notes on him. I explained he was older now and a bit more anxious but he is a great dog and you can do pretty much anything with him. I said he is usually a bit yappy but he is no way difficult. I gave the girl my garden hose to top up her tank as she wanted it filled. At first glance my dog looked ok until he was indoors and it looked terrible. The cut was all patchy and uneven. Big clumps missing from his ears, eyelashes cut off, private bits not trimmed and around his mouth was just shaved off on one side and covered with a top layer of fur. My dog is a Tibetan Terrier and she didn’t really have an idea of how to cut him. After she left I checked my account and after them taking £20 deposit they then took a further £56. I called and was told they charged a £5 extra for de matting. There was no de matting the couple of mats my dog had behide his ears were just shaved off. And and extra £10 for his behaviour. I could hear he was barking like I told her and when I went to the van the girl had ear phones on. I told her maybe talk to him to help calm him. The girl at the office said she would investigate but I’ve heard nothing. £76 for a terrible cut. Used a few years ago and was fine but never again!!!😡
Terrible customer service. The groomer was unable to groom my cat and apologised on at least 3 occasions as she had not been able to carry out a proper service. I queried the £70 charge with the company and suggested a partial discount would be appropriate as they had been unable to complete the groom. Lucy was rude and copied T&Cs to me claiming my cat was aggressive and would require sedation to be groomed. I have the friendliest Maine Coon who is not in the least aggressive and I suggest instead that they terrified him. No discount was offered and instead money was automatically deducted from my account. Please avoid this company at all costs
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