**Review for Ace Movers: A Nightmare Experience**If I could give Ace Movers zero stars, I absolutely would. My experience with this company was nothing short of horrific and left me feeling threatened and vulnerable.The night before my scheduled move, at 5 PM, I received a call trying to push my booking back to the following day. They claimed their big truck wasn’t available and insisted they would send a smaller one, promising to make as many trips as needed at no extra cost. This should have been my first red flag.On moving day, the two guys arrived a shocking 50 minutes late. When they finally started moving my belongings, their pace was painfully slow. It took them until 2 PM to deliver the first load to my new house—five hours after they began! To make matters worse, they demanded payment of $975 before heading back for the second load.When they returned later, they only brought part of my belongings and then had the audacity to demand another $770. I refused to pay for this outrageous increase, especially since they had sent the wrong truck and taken twice as long to complete the job. Their response? “If you’re not going to pay, you don’t get your stuff.”I spent 45 minutes arguing with them, feeling increasingly threatened as they refused to return my belongings. In desperation, I called the police. It wasn’t until 9 PM—three hours later—that I finally paid them just to get my things back.To add insult to injury, they left a heap of my belongings at the old house, leaving it wide open when they left. I was forced to hire a truck the following day to retrieve my left over items from my old properly. Several of my belongings were missing, and many were damaged. They even left a big hole in my bedroom wall, which they denied causing, despite the fresh plaster on the floor. When I tried to address these issues with Nick, who is supposed to be the boss, he was incredibly rude and dismissive, telling me “if you don’t pay more money, you don’t get the rest of your stuff” when I expressed my concerns. There was also premeditated actions given all the stuff they left on the truck before demanding more money, was of a substantial financial cost.The unprofessionalism I encountered was astounding, especially considering I was alone as a female during this ordeal. They dumped my belongings haphazardly under my garage door and left me to call someone for help at 9 PM to move my things inside.Since sharing my experience, I've heard multiple similar horror stories about Ace Movers. This company is absolutely disgusting, and I would NEVER recommend them to anyone. Save yourself the trouble and find a reputable moving company instead.
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