I used to buy from their website occasionally.Today, I wanted to place an order but noticed they still had my old address.I tried to update it, but the form has a character limit, preventing me from entering the correct address (they should have hired a very cheap developer for such a mistake that!).I can't even workaround it with abbreviations.When I contacted support, I was greeted by an unhelpful AI that couldn't assist.I asked to speak with a human, but my request was denied.I searched for contact options and only found useless FAQS or AI-generated responses. I'll delete my account because I refuse to support a company that shows so little regard for its customers.However, there's no option to delete the account.The FAQ gives a lame excuse about needing to keep track of orders, but that's not how the law works.I can remove all editable details, but my account still exists (whatever that means).I can't delete it, and as a result, the company has lost a customer who had been with them since at least 2012.
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Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.
