www.adagio.com

4.6
4.6 Based on 393 reviews

Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks....

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Average Rating

4.6

/
5

393 Reviews

5 Star
85%
4 Star
4%
3 Star
1%
2 Star
3%
1 Star
7%

All Reviews

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Review Time

Evelyn J.
I love the wide selections of teas and…

I love the wide selections of teas and accessories to take your tea experience to another level.The "notify me "option if they do not have an item in stock they can let you know as soon as they get it back in. The check out was easy to do.

5
Date of experience: Oct 31, 2025
Andrea
They lost a old customer thanks to the AI

I used to buy from their website occasionally.Today, I wanted to place an order but noticed they still had my old address.I tried to update it, but the form has a character limit, preventing me from entering the correct address (they should have hired a very cheap developer for such a mistake that!).I can't even workaround it with abbreviations.When I contacted support, I was greeted by an unhelpful AI that couldn't assist.I asked to speak with a human, but my request was denied.I searched for contact options and only found useless FAQS or AI-generated responses. I'll delete my account because I refuse to support a company that shows so little regard for its customers.However, there's no option to delete the account.The FAQ gives a lame excuse about needing to keep track of orders, but that's not how the law works.I can remove all editable details, but my account still exists (whatever that means).I can't delete it, and as a result, the company has lost a customer who had been with them since at least 2012.

2
Date of experience: Oct 10, 2025
JoantheCronewitch
Adagio is a WINNER 100%!

Ordering was easy, they sent me some free samples, and the teas I ordered were fabulous. So were the samples. I highly recommend Adagio - excellent products. Also, I need decaf tea, and every one of the ones I got was delicious.

5
Date of experience: Oct 09, 2025
Tracie
There are a lot of twigs in my bag of…

There are a lot of twigs in my bag of fuzzy navel tea. Twigs are not listed in the ingredients. So disappointed

2
Date of experience: Sep 28, 2025
Carole Anderson
Adagio Teas Has Impressive Selections

Adagio Teas offers one of the most impressive selections of loose-leaf and bagged teas available online, with something for both casual drinkers and serious tea enthusiasts. Their website is easy to navigate, with clear descriptions of each blend and helpful reviews from other customers.The teas themselves are fresh, fragrant, and flavorful.

5
Date of experience: Sep 15, 2025
Cami
really great tea

really great tea, they love to give sample. I'm always happy to order more tea from them!!

5
Date of experience: Sep 06, 2025
Cynthia
Delicious tea

Excellent service. Fast shipping. Every tea I have tried so far is delicious. Enjoy drinking it through out the day. I highly recommend this tea to all tea lover's.

5
Date of experience: Sep 02, 2025
T J Eaton
I think the teas are just a hit and…

I think the teas are just a hit and miss on the flavors. The Honeybush Banana Nut was quite flavorful, the Peach Serenity was weak, watery, and no tea. Im glad I only bought some samples to try. I wasn't really impressed enough to pursue further.

2
Date of experience: Aug 26, 2025
Amy Fields
I always love the teas I get on here

I always love the teas I get on here! Everything has been amazing!

5
Date of experience: Aug 25, 2025
P. Bivens
Didn't receive order after speaking…

Didn't receive order after speaking with customer service immediately when I realized that order was being shipped to wrong address. Customer service could not stop order and it was in pending status. I was told I would have to wait for order to be returned to them before they could resend my order. The order was not returned and I was out of $28.00! Very Bad Customer Service! The response was a lie! The order was pending , I contacted customer service immediately! They should have CANCELLED THE ORDER! VERY BAD CUSTOMER SERVICE! THIS IS HOW THEY TREAT A CUSTOMER OF 12 YEARS!

1
Date of experience: Aug 12, 2025

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Business Details

  • Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.

  • language https://www.adagio.com

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