I have used a number of home security companies over the years, and Advanced Security, LLC is by far the worst. After about 6 years of using a local company that was beginning to struggle to provide support, I made the switch to Advanced Security. In addition, I used it as an opportunity to replace a panel, which stopped working. They sent me a completely defective panel in both esthetics and function and that is where the problems began. Upon receipt of the panel, I was eager to get it installed. The first thing I noticed when powering it on was the electrical panel not being flush with the panel housing and emitted light from the bottom corner. I was still willing to accept the product with the panel flaws if it worked. I was able to connect to Wi-Fi, but was not able to get the software to download, which rendered the product inoperable. When I brought the issue to the company manager’s attention, he quickly became unhinged and insulting. He basically called me a liar, which left me dumbfounded. I have never been treated with such distain by a company before, especially one that I was in contract with to provide a service. The product was completely defective, and he wanted me to take a loss on the purchase instead of providing a full refund that any other company would do without question. He tried to intimidate me because I was a customer, expecting me to submit to his rude tactics. I had to fight to receive a full refund, which resulted in their “Cancel Culture.” After that they treated me with disrespect and would not provide any tech support or otherwise until the payment terms had ended, most recently. Cancel culture represents the worst qualities in America. I could not recommend this company in good conscience.
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