www.alarmgrid.com

5
5 Based on 160 reviews

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Leona Clark
Alarm Grid Customer Support Is Exceptional

I’ve been with Alarmgrid a couple of years now. I have the Qolsys4 panel with 4 cameras, smart duplex outlet for hard resetting the modem and router remotely, temp monitoring, water line heater control, glass break, motion detection and a number of window sensors. The system is wireless and has reliably worked with the exception of a Honeywell freeze/flood sensor. Alarm Grid has been exceptionally good at supporting my system when new capability has been added. Recently Darrell K. worked through some integration issues with the PG9905 temp sensor that required additional support from Alarm.com. Both companies worked thru the software issues and got the sensor working with both the App and Panel. This sensor monitors the basement temp and notifies me if the temp drops below a specific setpoint that I can control remotely. While I also have an ADT system at our winter home I find the flexibility and cost of the Alarm Grid system to be far superior. When the ADT contract ends in another year I will switch over to Alarm Grid on our winter home.

5
Date of experience: Jul 31, 2025

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