Review Time
We were left without monitoring and a locked IMEI for two days because our dealer (Infinity Security aka Lexar Smart) stopped paying their bills. Nicholas, Joshua and Kalen were on top of it, checking in frequently, and called me as soon as the IMEI was released.I had two locations and the swap to alarm grid was effortless and seamless for both!
I don’t usually take the time to write reviews, but in this case, I felt it was absolutely necessary.I received exceptional support from Darrell K. He promptly returned my calls—on three separate occasions—and patiently walked me through every issue I was facing. His knowledge, professionalism, and thoroughness were truly impressive.In today’s world, it’s rare to find someone so dedicated to providing outstanding customer service. Darrell went above and beyond, and I’m sincerely grateful.Thank you, Darrell K!
I was able to get tech support help with do it yourself installation . He walked me thru the setup.I had help from family with setup running cables because I didn't want wireless because all my network is hardwired. Plus it helped that I and family had network experience for the wired install. It would be easy for a do it yourself person for a wireless install.My Tech support was Darrell Kittle
I’ve been with Alarmgrid a couple of years now. I have the Qolsys4 panel with 4 cameras, smart duplex outlet for hard resetting the modem and router remotely, temp monitoring, water line heater control, glass break, motion detection and a number of window sensors. The system is wireless and has reliably worked with the exception of a Honeywell freeze/flood sensor. Alarm Grid has been exceptionally good at supporting my system when new capability has been added. Recently Darrell K. worked through some integration issues with the PG9905 temp sensor that required additional support from Alarm.com. Both companies worked thru the software issues and got the sensor working with both the App and Panel. This sensor monitors the basement temp and notifies me if the temp drops below a specific setpoint that I can control remotely. While I also have an ADT system at our winter home I find the flexibility and cost of the Alarm Grid system to be far superior. When the ADT contract ends in another year I will switch over to Alarm Grid on our winter home.
While I installed this alarm system several years ago, I only contracted with Alarmgrid this week for their monitoring service. My experience during the initial system turn up for monitoring was exceptional. I worked with Darrell K during this process. His knowledge, professionalism, and customer service attitude made this a great experience.
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