Shame on AFPIf i could, i would award no stars. My 86 year mother purchased a fire including fitting for nearly £1000. Recently it has been turning itself off. She contacted AFP to report the problem as it is well within the warranty period, to be told by the company that she must remove all the coals and vacuum it, but they would not honour the warranty, it is her responsibility to make sure there are no blockages. She is 86 for gods sake, would they treat their own mother like this? They told her to contact the supplier of the fire herself and abdicated all responsibility. This is a lethal gas appliance we are talking about!!!! My mother is in bits and has barely slept since. A shocking display of NO customer service !!! SHAME ON YOU AFP.Use this company at your peril!!!
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