Purchased a brand new Eheim Jager 300 Watt Heater which is rated for a 600 litre to 1000 litre tank from Animates Hastings. My tank capacity is about 550 to 600 litres. The heater would not heat the tank sufficiently for tropical fish. I took the heater back and they exchanged it and the replacement had the same issue despite multiple attempts at calibration and watching YouTube videos. I then asked for a refund and they came up with excuses saying the room was too cold and I needed 2 heaters when it was a clear cut case of the product not meeting the marketed claims. Had to complain and escalate the case to the manager which was met by the same lame excuses instead of a refund. This a clear breach of the NZ Consumer Guarantees Act. Very disappointed as I've spent thousands of dollars at Animates over the years and this is how they handle a loyal customer when there is a legitimate complaint. Avoid Animates and shop elsewhere. Will be escalating this.
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Animates sells one of the biggest ranges of pet food in NZ, as well as a huge range of veterinary products and pet accessories. It's everything for pets!
