Review Time
Bought 5 Lemon tetras to go in my tank, my tank was healthy and clean. They told me that they are quarantining a few fish as they came with some type of disease, not a problem, I asked about the fish I was going to buy and if I should quarantine them just incase. They said nope absolutely healthy nothing wrong with them and that I can put them in after about a hour or two of floating them ontop of the tank water in their bag. 3 days later all of my fish have died I only have 7 remaining out of at least 60 fish. Absolutely terrible, I have 2 bristlenose catfish, one is about 2 years old and the other is about 5, both healthy and happy and they also died..it’s quite saddening to see this happen and be given the wrong information. Will not be buying more fish from them sadly.
ANIMATES PAPANUI CHRISTCHURCH OUTSTANDING 5 STAR SERVICE ACTUALLY I WILL GO 6 STARS AS THE STAFF AT PAPANUI HAVE GONE ABOVE N BEYOND for me i’m a tropical fish owner n have had a lot of different issues with gettin all the ph /ammonia /and nitrate levels right for a clean healthy environment for my fish . The staff so Genuine n helpful n caring n so knowledgeable .There expert advice after performing frequent water tests explaining the results and how to rectify n fix any issues i have been having. Even knowing the different types of tropical fish and there different needs n habitat etc…. and the list goes on : honestly so much to learn n know ABIG THANKFUL for caring n taking the time FOR SAVING MY TROPICAL FISH .THEY ARE NOW ALIVE HAPPY N HEALTHY IN A CLEAN stable tank i really appreciate all yas do n learn plenty more from yas every time i visit your store .
for a start you can get staff without massive attitude ! went to one of youre storesfor a start you can get staff without massive attitude! went to one of your animates stores in masterton came across a right b.... apparently the manager went to get some fish she gave me the third degree about everything! said it wouldnt sell me the fish without a water sample told her id done all water tests it still wouldnt sell me the fish never had that anywhere else a right bully hitler will never go back to one of your stores anywhere again!
Well reading some reviews re: Customer service is spot on! it's time there was improvement. We spend $1000's of dollars at this store. I thought I'd use the online service as phoning is inconvenient. My query grooming. The first reply I received from was prices are online. I replied re: Yes I have seen the prices online & nothing listed for what my query was, no price was online.2nd reply - you will have to phone our groomer.I gave up !! isn't this why we have customer service 🙄 We help pay these staff members there wages with what we spend In this store!
Terrible quality fish, recommend Hollywood fish farm or breeding them yourself. Also the lady who served me at animates flung a fish onto the floor and put it back into the tank, wonder what else they do to the fish we buy. Horrible care for the fish don’t recommend.
Purchased a brand new Eheim Jager 300 Watt Heater which is rated for a 600 litre to 1000 litre tank from Animates Hastings. My tank capacity is about 550 to 600 litres. The heater would not heat the tank sufficiently for tropical fish. I took the heater back and they exchanged it and the replacement had the same issue despite multiple attempts at calibration and watching YouTube videos. I then asked for a refund and they came up with excuses saying the room was too cold and I needed 2 heaters when it was a clear cut case of the product not meeting the marketed claims. Had to complain and escalate the case to the manager which was met by the same lame excuses instead of a refund. This a clear breach of the NZ Consumer Guarantees Act. Very disappointed as I've spent thousands of dollars at Animates over the years and this is how they handle a loyal customer when there is a legitimate complaint. Avoid Animates and shop elsewhere. Will be escalating this.
The company far too expensive. They issue further blood tests when it's too soon to see improvement.Eg; enzymes on liver from blood test ordered another test a week later when 6 weeks would have been more appropriate. Have found a cheaper and far better vet. Animates quoted $1400-$1700 for 4 teeth. New vet changed diet to digestive care for liver. Teeth need cleaning not removal.Mecanary. Appointment July 2024
As my Maltese X usual groomer was booked up for quite a while ahead, I decided to take him to Animates at Linwood today 05 July, but never again, should have been more patient and waited for his usual groomer. My dog (Blu) usually has a lovely fluffy tail which his usual groomer keeps looking fluffy but now it looks like a stick!!
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Animates sells one of the biggest ranges of pet food in NZ, as well as a huge range of veterinary products and pet accessories. It's everything for pets!
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