Very bad business tactis to have a livechat that says "OK, got it. Here's a secure form to fill in your details and pay a one-time join fee of CA$2 (fully refundable). While you're filling this out, I'll tell the Veterinarian about your situation and then connect you two."Then in fine print below the payment info it says "By clicking “Confirm now” I agree to the Terms of Service, Privacy Policy, to be charged the one-time join fee, and a CA$44 monthly membership fee today and each month until I cancel. I can cancel via My Account to avoid future charges.". Bad business and such a deceptive charge. They charged me $44 + the $2 fee they mentioned.
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