So disappointed by my attempt to buy from Beauty Bridge. Their delivery service misdirected the package, accidentally sending it back to them from the depot instead of delivering it to me. Fortunately (you'd think) this was very clear in the tracking data, and Beauty Bridge agreed this is what happened - at first.
What then blew me away was their total lack of care in dealing with it. Zero proactivity, leaving me to chase, and chase, and chase. Then, insult to in jury, they attempted to keep the money I had paid for delivery!
What really fired me up was that their email customer service never ONCE apologised for any of this. They just could not give a flying whatsie. I'm sure they would have happily kept ALL of my money (instead of some of it) and the goods, if I had not chased them down.
Their email service is extremely blunt, 'this is how it is', bare bones communication. They also have no communication at all between staff and very poor reading skills, so each time I had to explain myself again.
They use wonderfully detailed tracking data, but it doesn't matter two hoots if they refuse to read it!!! The data clearly showed that the package was erroneously turned around at the depot the SAME DAY and sent back to them, instead of to me. Still they later tried to tell me the package was "unclaimed" so kept my money! Ludicrous, and all so unnecessary.
So yes, eventually they did send me a PARTIAL refund, after changing their story, ignoring their own tracking data, and breaking their own promise to refund.
They did not respond to my next round of efforts to resolve this. I had to resort to getting help from PayPal Buyer Protection to refund the postage! I have never had to do that with a proper large scale business before.
Just a massive waste of time and an incredibly exasperating struggle.
Beauty Bridge is a very unprofessional company providing uncoordinated, rude, incompetent 'service' without the word "customer" in it. I can't comment on the products as I have never seen any of them. Terrible first (and therefore last) experience with them. Absolutely not worth the risk to buy from.
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Beauty Bridge is leading multi-channel retailer of skin care, mineral cosmetics and makeup, bath & body, hair & nail care products and fragrances.
