Review Time
So unprofessional and rude. I attempted to cancel the order 1 day after placing the order and they said I can't cancel and recommended refusing the package... Most people can't refuse packages bc they leave them at the front door. After placing a return through their website, they refused to send a return label. So I had to pay to get it shipped back, they took four days to process the refund. They received the return on 1/3/25 and I didn't receive the refund until 1/9/25. I called them repeatedly on 1/7 and 1/8, doesn't answer the phone or emails. Would never do business with them again
Package was not delivered #353020My order was not delivered and customer care responded that courier was out for delivery and status is rejected/undeliverable. Why would I reject the order that I paid for !!! Isn’t it common sense ! Please stop creating a churn for your customers. I’m tired of following up this for months together now. They neither fulfilled the order nor issued a refund. I will never order on this site again ! Exploiting the customers ! I’m not sure if there is a way to legally sue them but I will check on the options.
Have been shopping with Beauty Bridge for so many years. Receive courteous service and timely delivery of quality products.They have an extensive selection of niche beauty brands direct from the source.I do recommend BB to anyone looking for hard-to-find gems in the jungle of beauty.
I worked with this company as a partner and it was terrible. The company not only did not fulfill the promised conditions, but also refuses to return money for shipped orders to customers. They communicate in a rude manner and seem more like a bunch of scammers than normal business.
I had a horrible experience with this company. The product I ordered in January was delivered in March. I had doubts about the quality of the product, and asked for a refund. I had to deal with a very rude CS, and after a few emails I was asked to send the product on my expense, and provide the receipt for curier for refund. I have not received the money for the curier, nor an answer to my email requesting to send me the money back for the curier as promised.
DON'T PURCHASE FROM THIS COMPANY! I ordered some foundation from them through Google shopping. The tube was either expired or stored in a hot environment, because it was VERY puffy/swollen. (It was not warm where I live.) When I removed the seal, the released pressure caused over half the tube to empty onto my lap. I requested a return/refund for the defective item and sent it back. They only gave me a partial refund and KEPT the rest for shipping fees! You do not get to keep a customer's money when you send a defective item. That's not that way it works. Turns out Google customer service is also horrible, so I guess I just gave this scam of a company money for nothing. Lesson learned.
Ordered some foundation in a tube from them. When I received the product it was super puffy (not a hot day). I removed the seal and half the tube of foundation came out on my lap. The product was probably old and/or stored in a hot environment. I requested a refund and they agreed. I later saw they did not refund the full amount I paid. Extremely shady and unethical. You cannot receive your damaged item back and keep the consumer’s money. That is stealing.
After a mediocre customer service experience my poor review was removed as they disagreed with it. My review was about the communication received after my order was wrongly sent back as the address I gave was incomplete. The subsequent emails to reorder the products were curt, abrupt and had a very strong 'oh well' attitude... They said it was my fault and I can just reorder online but had used a promo code and the emails was about being able to reorder my products under the same conditions. Very poor!
I was sent an incomplete order. I politely informed BeautyBridge via email as I am well aware mistakes happen. I was repeatedly accused of lying in the email exchange before they reimbursed me. The final slap in the face came in the email acknowledging the reimbursement when I was told they have footage of all items being packed and was again accused of lying. Curious given a number of emails had been sent prior when this supposed footage was never mentioned. Even more curious that you would refund if such footage existed. I asked for video of the footage purporting to 'prove' the item was sent to be provided. Not surprisingly this never happened. The way they treat their customers is nothing short of disgusting. Far more reputable options online. AVOID!!
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Beauty Bridge is leading multi-channel retailer of skin care, mineral cosmetics and makeup, bath & body, hair & nail care products and fragrances.
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