Whilst I really appreciate getting a coffee in the heart of Greenwich Park at the Pavilion Cafe, and have been doing so for around five years since the pandemic, the service has been chronically poor. This is both during quiet periods mid-week and even more so at the weekend. It is noticeable that the staff generally seem unaware of customer needs, getting orders mixed up and also taking a very long time. They come across as being untrained and disinterested in providing a quality service, which you would expect from the premier cafe in the park. I suspect that the manager on duty has their hands tied and have to manage with what resource they have at the time. Suggestions would be: ensure that there is enough resource to meet demand, (waiting over ten minutes for a coffee is unacceptable) and to ensure that young staff go through some serious customer training. Hopefully we’ll see some improvements in the near future.
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