Our running group regularly visit the Pavilion Cafe in Greenwich Park - which is run by Benugo - after our session on a Saturday morning. The service never fails to be absolutely abysmal. I have no complaints about the quality of the food but the service is disorganised and so SLOW. It's never the same people from week to week and it doesn't seem to matter if there are plenty of staff (which is rare) or very few staff - getting a simple coffee takes forever. This is not helped by the lack of any clear signage about where to order or collect your order which means that people hover about not really knowing where to stand - a few signs doesn't seem too much to ask. I cannot tell you how unhappy our whole group is about this and we would gladly take our business elsewhere if there was anywhere else to go. And now Benugo are running the Sancho cafe also in Greenwich Park with the same issues. This one has a separate window for takeaways, which seems to make no difference to the snail's pace of the service. And of course there are never sufficient staff. Both cafes are in attractive buildings in brilliant locations so I can't understand how Benugo continues to have the franchise when the obviously don't hire or train good staff, or manage them well. Very frustrating.
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