A Disappointing Experience at Benugo, King’s Cross InternationalDuring a recent visit to King’s Cross International, I was thoroughly let down by my experience at Benugo near Platform 11. My partner and I, heading to Margate for the weekend, decided to enjoy breakfast at what appeared to be a well-presented and modern café. Unfortunately, Benugo’s service and hygiene practices left much to be desired.We ordered two sausage bagels, two coffees, and a sausage roll. The first disappointment came with the coffee. Both drinks were poorly made—mine was overly bitter and lukewarm, while my partner’s was weak and watery. When we politely mentioned this to a member of staff, their response was dismissive and borderline rude, leaving us feeling unwelcome. The staff’s arrogance further soured what should have been a simple and enjoyable meal.As we attempted to overlook the coffee issue and enjoy our food, I noticed a staff member at Benugo handling sandwiches behind the counter. While wearing blue catering gloves, she repeatedly ran her hands through her long, loose hair, which was not tied back, and then continued handling food without changing gloves. She retrieved trays of sandwiches from behind the counter and cleared tables, all while touching her hair and discarding waste, yet she never replaced her gloves.This concerning behavior wasn’t an isolated incident—another staff member with similarly loose hair was also working behind the counter under the same lax standards. Such practices raised serious concerns about Benugo’s commitment to food safety and hygiene.Overall, this experience at Benugo was deeply disappointing. Despite its polished appearance, the café failed to deliver on both service and quality. The arrogant attitude of the staff, poorly made coffee, and unacceptable hygiene practices made it clear that the establishment prioritizes style over substance.I will not be returning to Benugo at King’s Cross International and strongly urge management to address these issues. Customers deserve not just a visually appealing environment but also respect, professionalism, and basic hygiene in their dining experience. Shame on you Benugo!!
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