This was at St Pancras Station. Ordered 2 coffees and 2 scones prior to catching train. Cost nearly £16. I asked the server if butter and knife were included, she said 'yes'. Got on the train only to find they were not in the bag. Too late to do anything about it. Worse still, the scone was hard and dry. For the price I expected much better. Complained TWICE to Benugo on-line, asking for a response. No response to either. Obviously no-one's bothered about what the customer thinks. All about the money.
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