I was once a regular customer of this firm. A mistake they made on their website, however, ultimately lead to BestBullySticks offering two different free shipping offers at the same time. I was lured in by one of the two offers (the "unintended one" I was soon to discover after the fact). After filing a complaint with customer service -- including a comprehensive demonstration of their error -- they not only failed to honor this second offer their site clearly presented, they failed to even acknowledge or apologize for their error (they simply went online and changed their site to eliminate the ambiguity after I alerted them to the problem). BestBullySticks.com failure to honor an advertised offer -- whether they intended this offer or not -- is not only a wrong-headed approach to business (they lost a repeat customer who dropped $50-$100 per month, in favor of screwing me for a mere $7.50 charge), their response to my situation was also a bit unethical and likely unlawful too (that is, any company who advertises two different offers, intentionally or not, is lawfully obligated to honor both offers). $7.50 isn't worth escalating this situation into the legal arena (which was likely why they simply chose to stiff me rather than doing the right thing) but I think it is worth my efforts to share their bad behavior publicly, to allow smart customers who read business reviews prior to doing business with a firm, a chance to make an informed opinion regarding BestBullySticks.com -- I cannot recommended them in anyway due to sub-par business practices.
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Bully Sticks - High quality all natural dog treats from Best Bully Sticks. Our low prices and customer service make the difference. Check out our bully stick selection.
