Review Time
NO true costumer service. They say free shipping 7 to 9 days. I have tried two orders the first one took 22 days.I am now waiting on my second order still waiting after 23 days! When I contact BB there is no help, they say that once they ship it is out of their hands. I will not purchase from them again. Their costumer service is hostile to inquiry.
I purchased several different treats from this company. One of my three dogs broke a tooth and has pulp exposed her veterinarian has referred us to a dental specialist to discuss a root canal. These treats are not safe in the least and need to be pulled from the shelves! Thankfully for my girls, I brush their teeth and examine their mouths regularly. I feel sorry for the animals who’s guardians do not because their animals could very likely have broken or fractured teeth from these treats, which could lead to infection and ultimately end up costing the Animal it’s life and at the very least it’s tooth.
I've been ordering the 4-in bully sticks for about 5 years from this company. I recently ordered three bags and all are of the thinnest thickness. They are like small twigs. Although the description says they can vary in thickness, previous orders have always been standard thickness along with a few thin a few thick. I've contacted the company several times now and all they repeatedly say thickness is not guaranteed. Well I know that but the expectation is you're going to get some regular ones with a few thin and thick ones like I've always gotten I can only assume that from now on you can't expect to get anything but the very cheapest product. Very disappointed! I will go elsewhere to buy Bully sticks from now on
They get you to sign up for a subscription to get the best price. Prices are SO high. I go to the website to cancel. I have no account set up to be able to cancel it. Even if I had an online account, the subscription is not tied to it. If it told me when I was signing up that I had to call them to cancel, it must have been in the fine print. There is no way to cancel on line. The person on the phone was rude and condescending. Trying to "put me in my place" when I tried to ask her a question during her canned recitation to me. Would not let me ask my question, said I needed to let her finish. Seriously? I just needed to cancel the subscription.
I have been an autoship customer for a while. I started my subscription when they "said" after 3 consecutive months the shipping fee would drop. & it did....for a short time. Then, all of a sudden, my item for my 1 dog totalled approximately $27 dollars, suddenly started costing $9.99 to ship. That is over 1/3 of the total product price. When I called, I received a callback from Ivy stating they could not change the shipping fee. Couldn't care less. Asked if I'd like her to cancel my subscription. Great customer service. Not. Needless to say, I'll be looking elsewhere. BTW. Be aware that they irradiate their bully sticks. You won't see that in their description so beware.
Why is jumbo size sooo expensive now and why didn't they keep quality control of the size?I always buy jumbo size (25 count) and after a while they started shipping different sizes. Even so, I insisted and bought again, but without success.And why can't I see my review on their website? I can only see 5 star reviews. They say: 4.9 stars based on 738 Reviews (8/23/2022).
I think the product is great, but recently had an Amazon order with a metal hook in the bag. Contacted them and just wanted a replacement. They said they would send one, then a few days later suddenly said they couldn't because Amazon delivered them. Well, Amazon didn't package them. Honestly, I would have expected them to offer more but just wanted a replacement. They have lost a great customer, and all the people I recommended.
I wouldn’t even take a chance on ordering from anyone who has so much marketing but no customer service!!! Nowhere on their sites… Is there an easy way to reach someone… No customer service number… No purchase! Buyers… Beware! Be smarter this is 2022!
I have ordered bully bites for over 5 years for my am small and x-small dog. I have loved the variety of 3 to 4 inch sticks, until today. My 5 pounds of bully sticks were 99% of 1/2 “ unraveled parts of bully stick. It looked like the emptied 5 months of waste from other runs into my bag. I called customer service to be told that what I received was within the product discrimination. I requested to return the product, no free return for inferior product rather, I had to pay almost $17 to return the unacceptable box. I will NEVER order from this company again. They do not stand behind the quality of their product. Buyer beware. There are many other companies who sell bully sticks and offer free return and refund if you are not satisfied. Too bad Best Bully Sticks, I will be buying my bully bites elsewhere.😚😡👎
Service has been prompt. Orders arrived when stated. The quality of products has been superb. Fair prices and bulk available.I would like a little more information on the approximate size of some products and estimated calories on their items. I've received items that are larger than anticipated. My dogs have zero complaints about that!The only con I can think of is there are too many promo emails.
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Bully Sticks - High quality all natural dog treats from Best Bully Sticks. Our low prices and customer service make the difference. Check out our bully stick selection.
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