First, I would like to thank the staff for their efforts to save our family pet.I am writing this, I believe, as a suggestion for your staff to consider. We recently had the unfortunate need to use your services for our “ family member”. It is important to remember that most people who love their pet as much as we did, will find a way to pay the fees that you charge and hopefully, God willing, will be able to take them home alive and well. Unfortunately, we couldn’t do that. We decided to take our “family member” home with us to bury him on our property. My suggestion to you would be to have a more respectful way of sending home your deceased patients. We picked up our beloved pet in a garbage bag. It literally looked like a bag of garbage, and he was dropped into the bag, not lying flat, but in a crumpled-up ball. Very disturbing to us. I think that after paying $5000.00 for a partial day of care, just a small amount of those funds could have been used for a more respectful way of sending him home. Perhaps, still in a bag, but lying flat in a waterproof box of some sort. This is just a suggestion to leave your customers with a better feeling about your services and how you care for even your deceased patients.
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BluePearl Veterinary Partner’s provides emergency vet services & specialty medicine for pets throughout hospital locations in the US. Find a location near you.
