Review Time
If I could give a zero review for the Blue Pearl Hospital in Glendale Arizona I would. A family member of mine recently had a horrible experience due to someone checking the wrong box on paperwork. We take care of our pets and love them like family, we hope that the people entrusted with taking care of pets during medical emergencies understand this. The careless mistake of checking the wrong box has devastated our family. Do better.
First, I would like to thank the staff for their efforts to save our family pet.I am writing this, I believe, as a suggestion for your staff to consider. We recently had the unfortunate need to use your services for our “ family member”. It is important to remember that most people who love their pet as much as we did, will find a way to pay the fees that you charge and hopefully, God willing, will be able to take them home alive and well. Unfortunately, we couldn’t do that. We decided to take our “family member” home with us to bury him on our property. My suggestion to you would be to have a more respectful way of sending home your deceased patients. We picked up our beloved pet in a garbage bag. It literally looked like a bag of garbage, and he was dropped into the bag, not lying flat, but in a crumpled-up ball. Very disturbing to us. I think that after paying $5000.00 for a partial day of care, just a small amount of those funds could have been used for a more respectful way of sending him home. Perhaps, still in a bag, but lying flat in a waterproof box of some sort. This is just a suggestion to leave your customers with a better feeling about your services and how you care for even your deceased patients.
I brought my dog in and he was having Seizure like activity, he walked into the back of perfectly fine, and then all of a sudden he went into cardiac arrest. The vet that was on that day was awful, nasty, and non compassionate. The vet tried to tell me that my dog did something else and I am in the medical field and I know what my dog was doing. I know a syncope episode versus a seizure. When the girl at the front desk came in, I was having questions about the care of my dog, and she was supposed to go grab the vet and the vet did not come in after they pronounced my dog deceased. She did not come in and send her condolences or anything. I had more interaction with the techs that were good and compassionate. If I read the reviews on here and on facebook before bringing my baby to them, I would’ve never brought my dog. I’m sorry, but I treat my animals like my children. They should as well because sometimes people only have animals as their children and they should be treated as such..
Took our dog there for an EMERGENCY visit since our vet was closed. Our dogs eye was dripping blood at the front desk. They put us in a room, took the dog back for his vitals. Brought him back to us with a cone on his neck and said the doctor would be back to talk to us. We waited 45 mins to an hour and no doctor. I went several times to the front desk and was told they are reviewing his chart. We finally decided that since they weren't taking this serious,we had to leave and would plan to see our vet the next day. What is the point in being an EMERGENCY hospital. We were willing to pay for the cone and "visit" while the one girl said she has to see if they put charges in yet. While the other girl said we weren't seen by a doctor so there's no charge. I have never encountered such an unprofessional establishment in my life.
We took our micro bully for urgent care for labored breathing and from the moment we walked it was upsell after upsell. We went in and just for visit cath and x-rays we were at 1600.00. I could not accept it; I told them I had trust issues and started getting verbal. My wife told me to chill so I held my tongue. Then we asked if we could see our pup so I could make a call on whether to proceed. They said OK, so I waited patiently in the front desk area for 15-20 min. I wanted to ask what the holdup was but didn't want to be anymore disrespectful being that I was openly distrusting of them. Next thing I know a sherif walks in asks me to get up frisks me takes my pocketknife away and says that he got a call about threats being made. We managed to diffuse the obvious lie and asked for our animal back and to charge what they had done so far. They ripped her band aid off brought her out and charged us for cath even though no meds were administered. I will never go back. If you are emotional about your animals and care about whether you’re getting ripped or not stay as far away from this place as possible. We went to Westbury more professional half the price.
There are a lot of bad reviews, I guess it depends on the vet that is on your case. The vet on my case with my dog was compassionate and understanding. Nothing in this world could have prevented what was going on with Sebastian. The team that was with me every step of the way was respectful, courteous and kind. I was blessed to have savings to pay for the diagnostics to know what exactly was going on. I would be in more agony wondering what if he could have been saved. My only regret was not taking my other dog with me because she still looks for Sebastian; if she was there to see him pass, she could heal too. As for the staff that was there working on my dog and helping at the end of his journey here with me, they have my thanks and gratitude.For pet owners that don't have insurance try and save out of each paycheck or there is care credit (a loan to pay).
Dr. Kenney, Alex & the Blue Pearl team were so empathetic to our situation. Our beloved 15 y/o spaniel boy, Pilgrim, was helped in completing his journey with us. Though our hearts are broken, they made the whole ordeal a lot easier for us and our boy. We feel very blessed that God gave us 15 wonderful years with Pilgrim, and guided us to Blue Pearl at the end, plus 2 previous times Blue Pearl saved our boy from serious illnesses & gave us extra years with him.
I took my diabetic cat in to this clinic per recommendation of my veterinarian to see the internal specialist. One of the biggest mistakes ever, They put a freestyle libre or commonly known as a CGM in on him. The email I received with the instructions so that clinic could read his numbers number one was incorrect. It was an older model sensor not the one they sent me home with. I was able to research on how to be able to share the information with them. Keep in mind I have two human diabetics, So we are very familiar with all of the tools and medicines used. When my cat sensor failed I called The clinic at 7:30 in the morning. I didn’t hear back from someone until 530pm that afternoon and she didn’t even seem to know that that’s why she was calling. She called telling me that we needed to up my cats insulin dose by one every 12 hours when I asked what this was based on she said that the doctor had been monitoring him through his numbers and that he has been running high all day. I pointed out that that’s impossible seeing how his sensor failed that morning so no one was able to see his numbers. She told me no the doctor had been monitoring him and that his numbers were high and we needed to up his insulin. I told her that this was not possible. I also let her know that upping a dose by one every 12 hours with no one being able to monitor numbers was on the verge of malpractice. I know with human diabetics, you alter their insulin and you wait a few days to see the results not 12 hours. If I would have followed this information, my cat probably would have died. I spoke a few days later to the medical Director, who verified that in fact, they could not read my cats numbers. So this doctor flat out lied to their Vet tech. I don’t blame the vet tech. She was doing as instructed per the doctor. Reality, though that doctor lied. They call it a miscommunication. I’m not sure how it’s miscommunicated when the doctor says that they’ve been reading their numbers. They’re high. Tell the vet tech to call me and increase his insulin yet his CGM had died so there was no way for this doctor to see his numbers at all. Now I need to take him to another specialist which I now have to repay for so yes I have requested a refund. I thought I was getting one and I got one for the CGM, but not the visit. Also, I filed a complaint with the state board regarding this doctor. I honestly wasn’t going to issue any negative reviews but now that I’m struggling to get refunds on the full visit, I am taking all avenues. I need to. Overall, my experience with the his staff at the front desk was great, Getting a call back when I was told I would get call back that was lacking. The internal doctor, I would not recommend to anyone!!!! There was no miscommunication. The doctor could not read the numbers, but yet decided to up my diabetic cats insulin dose blindly. Our vet now will no longer refer blue pearl to anyone. Thank goodness, I have history with diabetes and know how it works and I knew not to do this and just blindly follow their instructions. Otherwise my cat probably would not be here today.Finally got a call back today stating they would not refund our consultation visit, and refused to give me any information as to who I can contact that is above this facility. This is incredibly poor practice skills. If you’re confident in your decision, you should have no problems with someone having a conversation about the care or lack there of you provide.
Outstanding Surgical Care and Compassionate Team!I can’t thank BluePearl Veterinary Hospital enough for the exceptional care they provided during my dog Milo’s recent surgery for luxating patella and ACL repair. Dr. Elizabeth Anglin and her surgical team were not only highly skilled but also incredibly compassionate. From the initial consultation to the post-surgery follow-up, they made sure both Milo and I felt comfortable and well-informed every step of the way. The level of empathy, professionalism, and thoroughness exceeded my expectations. I’m happy to share that Milo is recovering really well, and I’m truly grateful for their dedication. I would highly recommend BluePearl to anyone in need of veterinary surgical care.
Let me start by saying that on June 3, we took our dog to Banfield for his annual check-up and vaccines.Everything about him was normal—he played, ate, drank water, and went to the bathroom like always.The only thing I noticed was that his abdomen looked slightly bloated.I told the doctor immediately.After running routine tests, they said they had to do a special one because his liver enzymes (ALT, ALP, GGT) were extremely elevated. Clearly something was affecting his liver function.We were given two options: take him to the ER or take him home with medications to monitor him. If anything seemed off, we were to take him back to the ER right away.So we took him home with the meds and monitored him all day. The next day, even though he seemed the same, we didn’t feel comfortable. We wanted more thorough testing (which Banfield did not offer) to understand why his liver levels were so high.So we went to Blue Pearl Hospital, which Banfield highly recommended.Worst decision ever.To make a long story short, they made us wait over four hours before they admitted our dog.I had to keep asking for updates—they wouldn’t tell me anything about his condition.Other clients arrived after us, spent 20 minutes in the waiting room, and were sent home while we were just ignored.Finally, after I lost my patience, we were given a room. A doctor finally explained the situation.She told us that the test Blue Pearl had just done was not accurate or reliable enough to assess his liver, and that the proper test couldn’t be done until the next day because the right person wasn’t available.So they said he had to stay hospitalized overnight.In our emotional state—stressed, terrified—we didn’t react the way we should have.Now it’s clear:Why did they run a test that wasn’t even useful if they couldn’t get real results?Why keep him hospitalized if it wasn’t necessary?The answer is simple: money.They could have easily scheduled us to come back the next morning, but no—they saw an opportunity to charge more.The next morning we called at 9 AM to ask if the test had been done. It hadn’t.Even though he stayed overnight supposedly so the test could be done first thing in the morning.At 11 AM, we showed up—angry—and asked again. A receptionist named Mily thankfully helped us find out what was going on, and confirmed: nothing had been done.Our dog is very spoiled and loved. I can't even imagine how scared he must have been—locked in a cage, hooked to fluids he didn’t even need, and wearing a hard plastic muzzle that injured his nose and mouth.I asked to see him and he looked absolutely terrified.We spent time with him in a room, and they didn’t run the test until 1 PM.Finally, we spoke with Dr. Bradley P. Book.At first, he gave us information calmly—but as we asked more questions (which we had every right to do), he became irritated, rude, and completely unprofessional.He even raised his voice at us. My daughter was on the phone asking questions as well, and he snapped.If you can’t show basic compassion or human decency, you should NOT be working in animal care.Then—guess what—he told us they needed to do more tests to truly know the condition of our dog’s liver.And, of course, they wanted to hospitalize him AGAIN.We refused. Only then did he offer to do the tests right away and let us take our dog home.Why wasn’t that the original plan?Simple: they wanted to squeeze more money out of us.Let me also say—we were never shown any actual test results. Just verbal summaries from the doctors.So again: why do two prior tests if they weren’t useful?The only reason I see is to inflate the bill.Everyone knows vet care is expensive—we’re prepared for that.But it’s disgusting and cruel to exploit people in distress, knowing we’ll agree to anything to save our beloved pet.Of course, they quickly offer Care Credit so you can charge even more money.Conclusion:NEVER take your pets to this hospital. EVER.I will continue sharing our horrible experience over and over again.This place is inhumane, unethical, and run like a business, not a place of care.Dr. Bradley P. Book is unprofessional, aggressive, and clearly lacks empathy.To the nurses Claudia and Cat Soto, thank you for your kindness.And to Mily at the front desk—thank you for your support.Sadly, our little one is now an angel.And my biggest regret is that he spent two of his final days at Blue Pearl Hospital, a place that didn’t deserve to care for him.P.S.:Banfield and BluePearl are both owned by Mars, Incorporated.Now it makes sense why they constantly recommend each other—it’s all about business, not care
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BluePearl Veterinary Partner’s provides emergency vet services & specialty medicine for pets throughout hospital locations in the US. Find a location near you.
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