I took my diabetic cat in to this clinic per recommendation of my veterinarian to see the internal specialist. One of the biggest mistakes ever, They put a freestyle libre or commonly known as a CGM in on him. The email I received with the instructions so that clinic could read his numbers number one was incorrect. It was an older model sensor not the one they sent me home with. I was able to research on how to be able to share the information with them. Keep in mind I have two human diabetics, So we are very familiar with all of the tools and medicines used. When my cat sensor failed I called The clinic at 7:30 in the morning. I didn’t hear back from someone until 530pm that afternoon and she didn’t even seem to know that that’s why she was calling. She called telling me that we needed to up my cats insulin dose by one every 12 hours when I asked what this was based on she said that the doctor had been monitoring him through his numbers and that he has been running high all day. I pointed out that that’s impossible seeing how his sensor failed that morning so no one was able to see his numbers. She told me no the doctor had been monitoring him and that his numbers were high and we needed to up his insulin. I told her that this was not possible. I also let her know that upping a dose by one every 12 hours with no one being able to monitor numbers was on the verge of malpractice. I know with human diabetics, you alter their insulin and you wait a few days to see the results not 12 hours. If I would have followed this information, my cat probably would have died. I spoke a few days later to the medical Director, who verified that in fact, they could not read my cats numbers. So this doctor flat out lied to their Vet tech. I don’t blame the vet tech. She was doing as instructed per the doctor. Reality, though that doctor lied. They call it a miscommunication. I’m not sure how it’s miscommunicated when the doctor says that they’ve been reading their numbers. They’re high. Tell the vet tech to call me and increase his insulin yet his CGM had died so there was no way for this doctor to see his numbers at all. Now I need to take him to another specialist which I now have to repay for so yes I have requested a refund. I thought I was getting one and I got one for the CGM, but not the visit. Also, I filed a complaint with the state board regarding this doctor. I honestly wasn’t going to issue any negative reviews but now that I’m struggling to get refunds on the full visit, I am taking all avenues. I need to. Overall, my experience with the his staff at the front desk was great, Getting a call back when I was told I would get call back that was lacking. The internal doctor, I would not recommend to anyone!!!! There was no miscommunication. The doctor could not read the numbers, but yet decided to up my diabetic cats insulin dose blindly. Our vet now will no longer refer blue pearl to anyone. Thank goodness, I have history with diabetes and know how it works and I knew not to do this and just blindly follow their instructions. Otherwise my cat probably would not be here today.Finally got a call back today stating they would not refund our consultation visit, and refused to give me any information as to who I can contact that is above this facility. This is incredibly poor practice skills. If you’re confident in your decision, you should have no problems with someone having a conversation about the care or lack there of you provide.
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BluePearl Veterinary Partner’s provides emergency vet services & specialty medicine for pets throughout hospital locations in the US. Find a location near you.